The project “Simplification and standardization of operating procedures of local authorities – Standards of organization and operation – Specifications of the necessary information systems” aims at the functional and organizational redesign of Municipalities and Regions in all their functional areas and the formation of a new business model of organization and operation of local authorities, using modern information systems through: (a) the mapping, modeling and evaluation of the existing operating procedures of local authorities, (b) the strategic planning of the new operational system of organization and operation of local authorities, (c) the simplification and standardization of (d) the identification of the necessary institutional changes and amendments to the regulatory framework, which will ensure the implementation of the operational and technological transformation, (e) the development of standards for the organization, staffing and evaluation of the operation of local authorities, (f) the of specify the necessary information systems as well as the interoperability specifications; (g) the preparation of a transition plan from the existing to the new operating system; system of organization and operation.

Results of the project: 1400 local government procedures (municipality and regional levels) were recorded, modeled and redesigned. 2 new standard information systems (1 for municipalities and 1 for regions) were designed based on the redesigned procedures. 30 proposed subsystems cover the transition needs of local authorities in the era of digital governance.